As a career retail banker, trust its been a key to my success. If a customer can't trust you, or your team, and in turn company, you have nothing to build a solid relationship.
When trust is broken, infidelity in marriage for instance, it's often the end. I have examples in my head of folks I've met over the years that on broke the trust, and the other couldn't forgive.
Phil points out that the first thing is admit error, ask for forgiveness and commit to do whatever it takes to earn back trust. "Honesty is the currency that buys it back over time."
Not immediate fix but over time. Another hard thing to grasp in our instant information and gratification world.
There is other excellent information, looking at the upbringing of each person and the impact of their role models on trust and what happens if it's broken. Gina and I joke that after our first fight as a married couple, we thought oh my, we need to get attorneys, it's over. Phil points out something we learned-- we aren't going anywhere, it's safe to talk. Then no one bottles up issues and heads for that river in Egypt- denial.
@PhilipWagnerLA
www.philipwagner.com
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